INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, you can expect to receive a product that closely matches the image you see on our website.

Where can I view my sales receipt?

You can view your sales receipt by logging into your account on our website and accessing your order history. The sales receipt will be available for each completed purchase.

How can I return an item?

To initiate a return for an item, please follow these steps:

  1. Log into your account on our website.
  2. Go to your order history and locate the specific order containing the item you wish to return.
  3. Click on the "Return" or "Request Return" option next to the item.
  4. Follow the prompts to provide the necessary details, such as the reason for the return and any additional notes.
  5. Once your return request is submitted, our customer support team will review it and provide you with further instructions.
  6. Depending on our return policy, you may be issued a return label to send the item back to us or given instructions for returning the item by other means.
  7. After we receive and process the returned item, you will be notified regarding the status of your return and any applicable refund or exchange.

Please note that the specific return process may vary depending on the nature of the item and our return policy. If you have any further questions or need assistance with your return, our customer support team will be happy to help you.

m i safe if i do prepaid payment

Yes, 100%

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